pfeg work 1

Communications strategy development

Personal Finance Education Group (pfeg)

pfeg was a successful but tiny charity before funding from the Financial Services Authority enabled it to grow to a staff of 60 – in 5 regional offices throughout England.

It had no designated communications staff and had been doing its best to market its services with reactive media relations, an unwieldy website and basic corporate literature.

My initial communications audit and stakeholder research revealed that pfeg’s communications were not doing it justice and were holding it back in terms of marketing valuable and much-needed services.

After talking to pfeg’s key audiences I devised both national and regional communications strategies.

It now has everything in place to maintain an ongoing communications programme:-

  • I devised key messages and a media strategy which enable pfeg to feel confident about talking to the right regional journalists and use pr agencies for national launches.
  • I helped the charity audit and exploit the whole wealth of exhibitions and conferences in the market place to make its presence felt.
  • I refreshed the charity’s brand, look and feel and tone of voice revising its collateral to give pfeg a modern, business-like image whilst maintaining its charitable ethos.

pfeg work 2

All pfeg’s materials now look and sound as if they belong to the same family, including pfeg’s website, where I’ve tamed the vast array of text to create a fresh, new site which works intuitively for its users.

To ensure consistency I’ve provided brand guidelines and house style to keep pfeg on track.

To help pfeg raise its game I’ve introduced new communications channels like corporate video and podcasts and the charity now has a fresh, modern and professional approach to communicating with its audiences.

I could do that for you……

About Philippa

Philippa Cowley-Thwaites is a no-nonsense South Londoner with a passion for communications. Since graduating in English from London University in 1983 she has established herself as an expert communicator for a variety of brands in the private, public and voluntary sector with great success – she’s one of the best business writers in the business.